Job seekers with technical support experience can apply for the Software Support Specialist position with Tag Software Group. The role is based remotely in South Africa and offers an opportunity for someone with good communication skills and technical knowledge to build a career in software support.
The position is a full-time, entry-level opportunity. The successful candidate will support customers and resellers using document and content management solutions developed by Square 9.
About the Company
Square 9 develops intelligent information management solutions designed to help organizations handle documents and business information more efficiently. Its platform uses artificial intelligence to extract information from documents, forms and other sources.
For the successful applicant, the position provides practical exposure to software troubleshooting, customer assistance and Microsoft .NET-based technologies.
Software Support Specialist Responsibilities
The person hired for this position will provide technical assistance to customers experiencing problems during software deployment or everyday use.
Key duties include:
- Providing customer support for deployment and usage-related issues.
- Investigating and resolving software problems through internal ticketing systems.
- Working with development and quality assurance teams when technical issues require further investigation.
- Creating and updating knowledge base articles covering common service problems.
- Handling several support projects while maintaining accuracy and good organization.
- Communicating clearly with customers, resellers and internal teams.
Because the position involves Level 2 and Level 3 assistance, applicants should be comfortable investigating technical problems rather than simply answering basic customer questions.
Requirements
Applicants should have entry-level experience in technical support or another customer-facing position. A High School Diploma or equivalent qualification is required.
Candidates should also have strong written and verbal communication abilities, particularly when explaining technical matters to customers.
Knowledge of the Windows platform infrastructure is required. This includes familiarity with technologies such as ASP.NET, IIS, Message Queuing and authentication.
The employer is also looking for people who can demonstrate good customer service and problem-solving skills.
Preferred Skills
Experience with SQL Server and database management can give applicants an advantage. The company also prefers candidates who can develop productive relationships with customers and resellers.
Other useful qualities include confidence with presentations or public speaking, good organizational ability and a self-motivated approach to work.
A criminal background check is required for the successful candidate.
How to Apply
Interested candidates should review the full vacancy details and submit their application through the official recruitment page.
Job Title: Software Support Specialist
Location: Remote, South Africa
Employment Type: Full-time
Experience: Entry-level technical support
Employer: Tag Software Group
Application:
Apply for the Software Support Specialist position
Applicants should carefully check the requirements before submitting their CV and application. Candidates who meet the technical and communication requirements may find this role useful for developing longer-term experience in software support and related technical careers.
Frequently Asked Questions
What is the Software Support Specialist job about?
It involves helping customers resolve software-related problems, supporting deployments, troubleshooting technical issues and working with internal development and QA teams.
Is the Software Support Specialist position remote?
Yes. The vacancy is listed as a remote position in South Africa.
Is this an entry-level job?
Yes. The employer describes the position as an entry-level opportunity, although applicants should have some experience in technical support or customer-facing work.
What educational qualification is required?
Applicants need a High School Diploma or an equivalent qualification.
What technical skills are required?
Candidates should understand Windows platform infrastructure, including ASP.NET, IIS, Message Queuing and authentication.
Is SQL Server experience required?
SQL Server and database management experience is listed as a preferred qualification rather than a mandatory requirement.
What communication skills are needed?
Applicants should be able to communicate technical information clearly in both written and verbal forms and provide good customer service.
Will the successful applicant work with other technical teams?
Yes. The role involves working with development and quality assurance teams to investigate and resolve software problems.
Is a background check required?
Yes. A criminal background check is required for the position.
How can I apply for the Software Support Specialist job?
Interested candidates can review the vacancy and submit their application through the official application page provided in the job listing.
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